Recent Articles
My subsidy changed with the marketplace, how do I correct it?
Subsidies with the Marketplace change for two reasons. Either you've reported a change in income, or you did not submit/upload the required documentation within the 90-day period. If this happens, you should notify your Compass Insurance Advisor ...
I received a letter from the Marketplace stating I need to send in documents
There are two primary documents you may need to submit if you received a letter from the Marketplace. You either need to submit a Verification of Citizenship, an Estimated Income document, or both. Contact your Compass Agent when this happens and ...
When will I receive my cards?
Depending on the carrier, cards usually take between 2 and 3 weeks to arrive. If you have not received your cards within this time frame, submit a support ticket from the home page of this website and a Compass employee with look into your account ...
Why was my first premium drafted before my effective date?
Certain carriers require premium payment for the first month at the time of application submission. The second premium will be due on the effective date.
Why was my premium different my first month?
Some carriers charge a $20 application fee for specific products, including Medicare, Chesapeake/SureBridge, and maybe others. This application fee is charged during the first month. After the first month, this fee should not be charged, and your ...