When will I receive my cards?

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• Why was my first premium drafted before my effective date?

  Certain carriers require premium payment for the first month at the time of application submission. The second premium will be due on the effective date. 

• How do I setup automatic draft for my premium?

  This process varies by carrier. You should use the home page to submit a ticket and a Compass Insurance employee will contact you to help walk you through this process. 

• I received a letter from the Marketplace stating I need to send in documents

  There are two primary documents you may need to submit if you received a letter from the Marketplace. You either need to submit a Verification of Citizenship, an Estimated Income document, or both. Contact your Compass Agent when this happens and ...